Protect What Matters: Your Money, Your Identity, Your Peace of Mind
Financial fraud is more sophisticated than ever—from phishing scams and identity theft to unauthorized transactions and account takeovers. Criminals are using new tactics daily, but you don’t have to face them alone.
We’re committed to keeping your personal and financial information secure every time you bank with us.
How We Protect You
Digital Banking
Manage accounts anywhere while minimizing fraud exposure with secure access and alerts.
24/7 Account Monitoring
Nonstop monitoring and alerts that catch fraud fast and keep your identity protected.
How You Can Stay Protected
Even the strongest security works best when we work together. Here’s what you can do to safeguard your information:
- Never share your PIN, password, or one-time passcodes.
- Enable two-factor authentication on every account.
- Use strong, unique passwords—and change them regularly.
- Watch for phishing attempts via email, text, or phone.
- Review your statements regularly to catch unexpected activity.
- Update your devices to protect against vulnerabilities.
Recognizing Common Scams
Stay ahead of fraudsters by knowing what to look for:
Phishing Emails & Texts
Look out for messages pretending to be from your bank asking you to “verify” information.
Fake Phone Calls
If someone calls claiming to be from the bank and asks for sensitive information, hang up and call us directly.
Account Takeover Attempts
Unexpected password resets or login alerts could indicate someone is trying to access your account.
Check & Deposit Fraud
Scammers may ask you to deposit a check and return a portion of the money—don’t fall for it.
Contact us if you think you've been the victim of fraud.
Contact UsUseful Resources
Discover more actions and advice to help protect you and your accounts.
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Stay Ahead of Fraud & Scams
- Visit reportfraud.ftc.gov to report and help fight fraud with the Federal Trade Commission.
- Sign up for Consumer Alerts from the Federal Trade Commission to stay abreast of current scams.
- Report identity theft with the Federal Trade Commission by visiting identitytheft.gov.
- Get a free credit report at https://www.annualcreditreport.com/index.action
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Identity Theft
What is Identity Theft?
Identity theft is when someone gets your personal information and runs up charges in your name. They might use your Social Security or Medicare number, your credit card, or your medical insurance — along with your good name.
Signs that someone is using your identity may include:
- You get bills for things you didn’t buy or services you didn’t use.
- Your bank account has withdrawals you didn’t make.
- You don’t get bills you expect.
- You check your credit report and find accounts you never knew about.
If you encounter identity theft, here’s what to do:
- Protect your information. Shred documents before you throw them out, give your Social Security number only when you must, and use strong passwords online.
- Check your monthly statements and your credit. Read your account statements and explanations of benefits. Be sure you recognize what they show. Once a year, get your credit report for free from AnnualCreditReport.com or 1-877-322-8228. The law entitles you to one free report each year from each credit bureau. If you see something you don’t recognize, deal with it right away.
If you have fallen victim, file a report.
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Common Scams
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“You’ve Won!” Scams
You get a call, letter, email, or text saying that you won! Maybe it’s a vacation or cruise, a lottery or a sweepstakes. The person calling about your prize is so excited. They can’t wait for you to get your winnings.
But here’s what happens next. They say there are fees, taxes, or customs duties to pay. Then they ask for your credit card number or bank account information. Or they ask you to pay with cash, gift cards, wire transfers, or cryptocurrency.
If you pay a scammer or share information, you lose. There is no prize. Instead, you get more requests for money, and more false promises that you won big.
Here’s what to do:
Keep your money — and your information — to yourself. Never share your financial information with someone who contacts you and claims to need it. And never send anyone cash or pay with gift cards, wire transfers, or cryptocurrency.
Tech Support Scams
You get a call or message from someone who says they’re a computer technician. Or a number appears in a pop-up message on your screen. Or maybe you’re looking for tech support and call a number you find on a search engine. The person on the phone says they’re from a well-known company like Microsoft or Apple. And they tell you about viruses or other malware on your computer. Maybe they’ll ask you for remote access to your computer or say you must buy new software to fix it.
But are they someone you can trust? Judging by reports to the Federal Trade Commission, no. Tech support scammers will try to sell you useless services, steal your credit card number, or get access to your computer to install malware, which could then let them see everything on your computer (including your account passwords).
Here’s what to do:
Hang up. If you get an unexpected call from someone saying there’s a problem with a computer — hang up, it’s a scam. If you need tech help, go to someone you know and trust — and call them at a phone number you know to be true (the ones that show up in your search engine aren’t always legit).
Romance Scams
Someone contacts you on social media — and they’re interested in getting to know you. Or maybe you meet someone special on a dating website or mobile app. Soon the person wants to write to you directly or start talking on the phone. They say it’s true love, but they live far away — maybe because of work, or because they’re in the military.
Then they start asking for money. Maybe it’s for a plane ticket to visit you. Or emergency surgery. Or something else urgent.
Scammers of all ages, genders, and sexual orientations make fake profiles, sometimes using photos of other people — even stolen pictures of real military personnel. They build relationships — some even pretend to plan weddings — before they disappear with your money.
Here’s what to do:
Stop. Don’t send money. Never send anyone cash or pay with gift cards, wire transfers, or cryptocurrency to an online love interest. You won’t get it back.
Investment Scams
You see an infomercial, or an ad online, saying you can learn how to make lots of money. It sounds quick, easy, and low risk — and it might involve investing in financial or real estate markets.
The company says their system is “proven” and they even have testimonials from people who’ve used their system and gotten rich. But those people could be paid actors and their reviews could be made up.
All investments have risks. No one can guarantee a specific return on an investment. And nobody can guarantee that an investment will be successful. Anyone who does promise you a guaranteed return at low or no risk is a scammer.
Here’s what to do:
Stop. Take time to research the offer. Scammers want to rush you into a decision. Slow down. Search online for the name of the company and words like “review,” “scam,” or “complaint.”
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